Customer experience: welcome to the age of disruption
Customer experience: welcome to the age of disruption

Customer experience: welcome to the age of disruption

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Companies that create exceptional customer experiences can set themselves apart from their competitors. But today the game has changed and just having great products is not enough… Customer experience is now a subtle mix of human and digital experiences and creating a successful customer experience requires multiple skills – marketing, of course, but also IT, UX, UI and data! Discover the new rules of this revolution…

Training objectives

👉 Understand the concept of customer experience 👉 Integrate the importance of customer experience analysis 👉 Adapt your strategy to digital and new buying behaviours

Customer-centric
Intermediate
26min
Prerequisite: None
Assessment of knowledge: Quiz
Updated at 11/14/2022
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